FAQ

Our products are designed to look great and function perfectly. Our designs have an Ergonomic Pouch and Rear Defining Technology™, and are meant to look attractive and fit the wearer’s body well, all while providing extra support and safety where it matters most. Our products are made to absorb any liquids in a discreet and comfortable manner. Unlike other absorbent lined underpants, our product has the look and feel of a normal pair of underwear.

Lenzing MicroModal fabric is made of cellulose extracted from sustainable beech trees. The cellulose is then treated, spun into yarn, and used to make fabric. The fine fibers are tightly woven when making the fabric, resulting in a soft and silk-like texture.

This luxurious and lightweight texture makes Modal an ideal fabric for underwear and clothing worn close to the skin. This fabric is Antibacterial and doesn’t trap heat, perspiration, or odor. It is also two times softer and 50% more water-absorbent than cotton. Our Premium underwear is made with 93% Lenzing MicroModal and 7% Spandex for maximum comfort and durability.

They are made of 2 layers of Lenzing MicroModal® fabric for long-term durability, coupled with our Rear Defining Technology™ Lift to support your package.

Absolutely! The comfy, breathable, and soft material is designed to offer a perfect crotch protection.

Our product is more comfortable and discreet than traditional forms of absorption. Our underwear is absorbent while fitting the body well. Our products are reusable saving the amount of waste that you put into the environment. Moreover, our products can be used as a comfortable protection option when traditional methods are not viable.

If you have a light flow or occasional spotting, you will not need to use other absorption products. If you have a heavy flow and have experienced leakage or spotting in the past, it may be a good idea to use our product with your traditional products. Our underwear is a great way to secure all fluids from leaking.

Our underwear is made to replace traditional forms of underpants absorbents. A pair of our underwear can hold the same amount as a tampon or the same as a heavy-duty underwear liner. Our products are designed to hold this load in a barely noticeable manner so that you can feel good knowing that as your underwear absorbs, you will stay comfortable.

Our products are made of antimicrobial material that keeps your underwear free of dangerous bacteria. Our products are easy to rinse and clean so that you can be sure your underwear stays fresh. Our underwear absorbs all the fluids to keep your body clean and free of contact with the menstrual fluid, urine, and sweat.

If there is something on our website that is unavailable or out of stock, please email us at elsi@elsiejoss.com. We may be able to give you a timeline for re-stocking or special order your product just for you.

If you order the wrong product or the size you’ve ordered doesn’t fit, you may return your product by contacting our customer service team. If you have used your product to absorb any liquids, you may not return the product due to hygienic restrictions. If you have any questions about if your product can be returned, please contact customer service.

Shipping time depends on the mail service and method of delivery. We estimate that your order will arrive in 3-5 days with standard mail.