We’re confident you’ll love ELSIE JOSS underwear as much as we do, you’ll want to own more pairs. However, if for any reason you’re not satisfied with your first purchase we’ll make it right by issuing a refund or allow you to exchange the undergarment. Contact us with your order number or receipt and confirm if you’d like a refund for your undergarment or an exchange to get a more comfortable fit.

• Only applies to your first worn Undergarment, per customer.
• Requests must be made within 30 days of delivery.
• If you choose to replace the Undergarment, we will ship the item to you free of charge.
• For all other returns and exchanges, please see our standard return policy